Thank you for choosing Flowersmart.ae for your floral and gifting needs. We are committed to providing a secure, simple, and seamless payment experience. This policy outlines the terms and conditions related to payments, orders, cancellations, and refunds on our website.
By making a purchase on Flowersmart.ae, you agree to the terms set forth in this policy.
We offer a range of secure payment options for your convenience:
Credit & Debit Cards: We accept major credit and debit cards, including https://flowersmart.ae/, MasterCard, and American Express. All card payments are processed through a secure payment gateway.
Digital Wallets: Payments via Apple Pay and Google Pay are also accepted for a faster checkout experience.
We do not accept cash on delivery (COD) at some time. All orders must be paid in full at the time of checkout.
All prices listed on our website are in United Arab Emirates Dirhams (AED). All transactions will be processed in AED. If you are using an international credit or debit card, your bank may apply conversion rates and charges that are not controlled by Flowersmart.ae.
Your security is our priority. Our website is protected with Secure Socket Layer (SSL) encryption to ensure that your personal and payment details are kept safe and confidential. All payment processing is handled by our PCI-compliant payment gateway partners, who adhere to the highest standards of data security.
Upon successful completion of your payment, you will receive an automated order confirmation email to the email address you provided. This email will serve as your receipt and will contain your order number and purchase details. Please review it carefully and contact us immediately if you notice any discrepancies.
Prices for our products are subject to change without notice. The price charged for your order will be the price in effect at the time your order is placed, as displayed on your order confirmation. While we strive for accuracy, in the rare event of a pricing error on our website, we reserve the right to cancel any orders placed for the incorrectly priced item.
Due to the perishable nature of our products and the custom-made aspect of our arrangements, we adhere to a strict policy regarding cancellations, refunds, and returns.
If you wish to cancel your order, you must contact us at least 24 hours before the scheduled delivery time. Cancellations are subject to approval and may not be possible if the order preparation process has already begun.
Once an order has been dispatched from our workshop and is out for delivery, it cannot be cancelled under any circumstances.
We are committed to delivering fresh, high-quality floral arrangements. If you are not satisfied with the quality of your product upon arrival, please contact our customer service team within 4 hours of delivery with photographic evidence of the issue. We will assess the situation and may offer a replacement or store credit at our sole discretion.
Once an item has been successfully delivered and accepted, no refunds or returns will be issued. We cannot accept returns due to the delicate and perishable nature of flowers.
7. Failed Deliveries
If we are unable to complete a delivery because the recipient is not present at the specified address or the address provided is incorrect, we will attempt to contact you. Additional charges may apply for re-delivery. Flowersmart.ae is not responsible for delivery failures if the information provided by the customer
is inaccurate or incomplete.
8. Contact Us
If you have any questions or concerns regarding our Payment Policy, please do not hesitate to contact our customer support team:
Email: support@flowersmart.ae
Phone: +971-58 530 9960
Flowersmart.ae reserves the right to modify this Payment Policy at any time. We encourage you to review it periodically.