Thank you for shopping with flowersmart.ae.
Return of the product is not acceptable . Refunded amounts processed will be credited back on the same payment mode only if Flowers Mart is unable to deliver the product. You should not take longer than 45 days to get the refunded amount, depending on your bank processing time.
All refunds are in the same form of payment made and can be completed in 10 to 45 days, subject to your credit card company.
If you are not content with your purchase for whatever reason, we recommend that you fulfill our return and refund policy as outlined below.
The following terms and conditions govern all products bought from our website.
Interpretation and Definitions
Interpretation
The following capitalized terms have the meanings set out below. The meanings include whether they are in the singular or plural.
Definitions
For the Return and Refund Policy:
Company means Flowers Mart at CBD 07, International City, Dubai, United Arab Emirates.
Goods means the flower goods and services available for sale on our site.
Note: "site" can be replaced with "website".
Orders mean orders for buying that you place on our site.
Service is flowersmart online shopping.
Website is https://flowersmart.ae.
You refers to either a person or organization/company representative who comes to the Service.
Your Answer Rights Cancellation
You are entitled to cancel your order within 2 hours of placing the same without providing a reason.
To cancel, simply log in to flowersmart.ae account and cancel with the cancellation link or call our customer service at 0585809960. For cancellation before shipping out or processing the order and within 24 hours, we will observe and could approve the cancellation.
Conditions for Returns
Since our products are fresh and bespoke-made, ordered goods are not returnable. All our products are hand-fitted and bespoke-made, and due to this, we are not able to re-stock and resell them.
If your order is damaged, defective, or missing on receipt of delivery, please inform us within 4 hours of receipt, together with a photo for reference. On inspection, we can exchange or return.
Returning Goods
Since our items are fresh and specially ordered, we cannot accept returns after goods have been received or accepted.
Refunds
Refunds are made under the following circumstances:
Orders canceled under 2 hours
Orders canceled within 24 hours, but not shipped
Confirmed defects (e.g. delivery mistake or faulty product)
Refund will be done through the same mode of payment. It would take 10 to 45 days depending on your bank.
Payment Confirmation
Instant payment confirmation email is provided within 24 hours in case of successful payment with order and payment receipt.
Contact Us
Email: support@flowersmart.ae
Phone: 0585809960
Website: https://flowersmart.ae